Customer Service Representative

Location: Tioga, PA
Company: Tyoga Container Company

At Tyoga Container, we partner with customers to deliver high-quality corrugated packaging solutions with exceptional service. We’re looking for a detail-oriented, customer-focused professional who thrives in a fast-paced manufacturing environment and enjoys building strong relationships with customers and internal teams.

If you’re organized, proactive, and enjoy solving problems while keeping customers informed every step of the way, we’d love to hear from you.

What You’ll Do

As a Customer Service Representative, you’ll serve as the primary point of contact for assigned customer accounts, ensuring orders move smoothly from entry through production and delivery.

Responsibilities include:

• Receive, enter, process, and monitor customer orders from receipt through scheduling and shipment.
• Coordinate with Sales, Design, Production, Scheduling, Shipping, and Accounting to ensure orders are complete, accurate, and delivered on time.
• Keep Sales Representatives informed of significant customer activity, order changes, and account updates.
• Respond to customer inquiries regarding product specifications, pricing, availability, shipping, samples, and delivery schedules.
• Build strong relationships by providing timely communication and outstanding customer support.
• Coordinate production schedules and delivery dates while managing changes and resolving customer concerns.
• Maintain accurate customer records and documentation.
• Monitor customer inventory levels and reconcile inventory against forecasts, customer demand, and just-in-time schedules.
• Help ensure accurate invoicing and efficient order processing.
• Support continuous improvement efforts that enhance customer satisfaction and operational efficiency.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of two (2) years of customer service experience.
• Experience processing customer orders using an order entry or ERP system.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritize multiple tasks while meeting deadlines in a fast-paced environment.

Preferred

• Experience with automated order entry or ERP systems.
• Manufacturing, corrugated packaging, containerboard, or industrial customer service experience.
• Experience supporting business-to-business (B2B) customers.

What Makes You Successful

You’ll excel in this role if you:

• Put customers first and consistently exceed expectations.
• Build positive relationships across departments and with customers.
• Communicate clearly and professionally with a variety of audiences.
• Think analytically and solve problems independently.
• Stay organized while managing multiple priorities.
• Work well in a collaborative, team-oriented environment.
• Adapt quickly to changing customer needs and production priorities.

Why Tyoga Container?

At Tyoga Container, every employee plays an important role in delivering quality products and outstanding customer service. We value teamwork, integrity, continuous improvement, and employees who take pride in helping our customers succeed.

If you’re looking for an opportunity to grow your career with a stable manufacturing company that values collaboration and customer service excellence, we encourage you to apply.